Frequently Asked Questions

Frequently Asked Questions

📦 Shipping & Delivery

Where do you ship from? We are based in the Philippines. All orders for The Oasis Bridge are carefully inspected and shipped directly from our local workshop to ensure the highest quality.

How long will it take to get my order?

  • Metro Manila: 2–4 business days.

  • Provincial: 5–8 business days. You will receive a tracking number via email as soon as your package is on its way.

What are the shipping costs? Shipping is calculated at checkout based on your location. We occasionally offer free shipping promotions, so keep an eye on our announcement bar!

💻 Product Details

Will it fit my laptop? Yes! The Oasis Bridge features a universal, two-piece slot design. It comfortably supports all laptops ranging from 11 inches to 17 inches, including MacBooks, Surface Laptops, and heavier gaming rigs.

How much weight can it hold? Don't let the minimalist design fool you. Crafted from solid wood, the stand can safely support up to 15kg (33 lbs).

Does it help with laptop overheating? Absolutely. By elevating your device, the stand maximizes airflow around the vents, preventing the "desk-heat" that often slows down performance during long work sessions.

Will it scratch my desk or my laptop? We include discreet adhesive felt pads with every order. Apply these to the contact points to ensure a scratch-free experience for both your desk and your device.

🌿 Materials & Care

What kind of wood is used? We use sustainably sourced solid wood. Because it is a natural material, every "Bridge" features a unique grain pattern—meaning your stand is truly one-of-a-kind.

How do I clean and maintain the stand? A simple wipe with a dry or slightly damp microfiber cloth is all it needs. Avoid using harsh chemical cleaners, as they can strip the natural finish of the wood.

🔄 Returns & Refunds

What is your return policy? We want you to love your setup. If you aren't satisfied, we accept returns within 7 days of delivery, provided the item is in its original condition and packaging.

What if my stand arrives damaged? While we pack our items securely, wood is a natural product. If your stand arrives with a structural defect or shipping damage, please email us at [Insert Your Email] with a photo, and we will send a replacement immediately.

🛠️ Assembly

Do I need tools to set it up? Nope! The Oasis Bridge uses a precision-cut interlocking system. It takes about 5 seconds to slide the two pieces together—no screws, no Allen keys, and no headaches.